We accept changes or cancellations with refunds. If you received incorrect, damaged, or missing items in your order, we will make the necessary adjustment immediately.

<p>We accept changes or cancellations with refunds. If you received incorrect, damaged, or missing items in your order, we will make the necessary adjustment immediately.</p><div class="responsive-iframe-container"><iframe src="https://contact.gorgias.help/embed/forms/tj6ald9t" scrolling="yes" data-gorgias-iframe-contact-form></iframe></div><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script><style>
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        border: none; /* Remove the border */
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    /* Adjustments for mobile devices */
    @media (max-width: 768px) {
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Can I return my order?

When you contact the support chat, please reply “Full refund” and within days you will receive the refund of the machine that you bought.

<p>When you contact the support chat, please reply &#x201C;Full refund&#x201D; and within days you will receive the refund of the machine that you bought.</p><div class="responsive-iframe-container"><iframe src="https://contact.gorgias.help/embed/forms/tj6ald9t" scrolling="yes" data-gorgias-iframe-contact-form></iframe></div><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script><style>
    .responsive-iframe-container {
        position: relative;
        overflow: hidden;
        width: 100%;
        padding-top: 180%; /* Adjusted aspect ratio for wider screens */
    }
    .responsive-iframe-container iframe {
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 100%;
        border: none; /* Remove the border */
    }

    /* Adjustments for mobile devices */
    @media (max-width: 768px) {
        .responsive-iframe-container {
            padding-top: 330%; /* Increase padding-top for mobile devices to make the iframe taller */
        }
    }
</style>

My order was canceled, when will I receive a refund?

Roobi

Your satisfaction is our priority at Roobi. If you're not entirely happy with your purchase, we offer a straightforward return and refund process.

Returns & Refunds

After descaling the descale light is still on. What should I do?

What are the benefits of cleaning and descaling my brewer?

How often should I clean my coffee machine?

What happens if I dont clean my coffee maker regularly?

How often should I descale my coffee machine?

What happens if I dont descale my coffee maker regularly?

Why is Roobis descaling solution better than vinegar?

Are they BPA free?

What are the descaling solution ingredients?

What's the difference between cleaning and descaling?

What are the cleaning tablets' ingredients?

View Descaler FAQs

Breville Descaler

Breville Kit

Keurig Descaler

Keurig Kit

Vertuo Descaler

Vertuo Kit

DeLonghi Descaler

View Descalers Product Manuals

Step-by-step using Laundry Sheets

What are the laundry sheets ingredients?

How many laundry sheets should I use?

Can Roobi's laundry sheets be used safely on delicate fabrics like silk, wool, and cotton?

What is the recommended water temperature for washing with these Laundry Sheets?